3 Simple Ways Your Dealership Can Monitor Online Reviews

The success of your business now lies in the hands of your customer. Today, aside from providing their thoughts on your business through word of mouth marketing, they’re also taking to popular social media sites and online review sites to share their opinions, and these opinions can have a major impact on your business.

It’s extremely important that your dealership start monitoring online review sites like Edmunds and DealerRater to ensure that your business is successful. By monitoring online review sites, you can learn exactly how your customers feel about your dealership, and you can also use the information to learn if there are areas that need improvement.

Most dealerships ignore monitoring review sites because they feel as if it’s too time consuming, but the following are three simple ways that your dealership can start to successfully monitor online review sites.

1. Claim your business.

Each and every online review site allows you to claim your business on its respective site. Claiming your business allows you to create your own business profile as well as respond to any reviews that are left for your business. But aside from simply being able to communicate with the reviewers, claiming your business page allows you to set up review notifications via email.

Every time a new review is generated (or when a comment is left on a past review) the respective review site will send you an email notification. You can determine if you want to receive these alerts on a daily, weekly or in real-time basis too. You will then know via email when a review was left (and what it said), which will allow you to take the necessary steps to thank the customer or learn more about their experience.

2. Use a monitoring tool.

There are monitoring tools out there that are made specifically to help you manage your review sites. Review Trackers is one of those tools that can help you monitor your sites without having to do much work. Instead, Review Trackers will scour the Internet in search for specific mentions of your business and will send you an email notification whenever they find something. Like the email notifications from the respective sites, Review Trackers will also allow you to determine how often you want to receive the notifications.

One of the many benefits of Review Trackers is that you don’t have to worry about claiming your business on all the review sites out there in order to receive notifications. Instead, Review Trackers will notify you whenever your company is mentioned on any review site, even those you have yet to claim.

3. Hire a community manager.

Because the use of online review sites is so popular, it’s a good idea to designate one specific employee to monitoring your company’s online review presence. This is why you may want to consider hiring a community manager. This individual will be in charge of not only watching the reviews that come in for your business and recording them appropriately, but they will also be in charge of responding to the reviews in a timely fashion. This can help make your customers feel as if you’re actually paying attention, and it can even help to alleviate a negative review from going viral.  Plus, by giving the responsibility to a designated individual, you will ensure a steady process and keep from piling the responsibility onto the plate of your other employees.

Garrett Payne is a professional reviews tracker who enjoys blogging.  He has recently been sharing information about car dealer review tracking.

Social Media: Revolutionizing Business

Over the last 20 years, with the invention and popularization of the Internet, the traditional mediums that companies used to advertise, inform, and simply connect with their consumer base have change drastically.  In fact, the traditional organization of a business has also been revolutionized.  Now there are thousands of businesses that are run out of individual homes, forgoing the typical brick-and-mortar companies that were abundant before the Internet.  For example, my friend's neice just started her own business online at a site called etsy.com.  This brilliant idea for a website allows users to have their own “shop” wherein they are able to sell vintage and/or handmade items.  Because of this, potentially millions of stay-at-home moms, craft makers, and people with hobbies making things can actually make a profit doing the things they love to do—without leaving the house.

Social Media-Leveling the Playing Field:

Normally a business would have a marketing manager in charge of all of the advertising campaigns, launching an expensive, extensive, and very broad-reaching commercial crusade using many different mediums, resulting in a fraction of the people reached who actually respond to the ad.  For the people with “etsy” shops, all they have—and need—is social media.  With the developing of sites like MySpace, Facebook, Google+, YouTube, Twitter, and many more, market outreach and advertising have been revolutionized.  Anybody can use these sites to any extent, to either benefit and/or hurt a business.  With the smaller, personal businesses, a seller relies completely on friends and contacts to spread the word about the shop.  For larger companies, it is much different.

Marketing Revolutionized:

To the companies that used to spend millions on marketing, social media could be considered a godsend.  Although they still have to maintain traditional marketing strategies to some degree, it isn't nearly as costly.  Using Facebook, for example, setting up an account is free, and everybody who “likes” the page will get the automatic updates the merchant sends.  This narrows the outreach to current customers and exposes the business to many potential new customers when their “friends” like that page as well.  This drastically decreases the seller’s Customer Acquisition Cost (CAC) because it is completely free.  A seller can pay for additional ads that will specifically target people with similar likes and interests as the general customer base.

Marketing to Public Relations:

Aside from the marketing advantage, social media allows a company to connect more deeply with its customers.  This, unfortunately can be a double-edged sword.  Social media is just that: social.  If there is any type of scandal in a business, everyone with a Facebook or Twitter account can know about it within minutes.  The lightning speed of bad news can result in a PR nightmare—just ask Domino’s Pizza.  Because of this, you will need to be extra vigilant maintaining a good relationship with your customers, which can only help.

In addition to managing public relations, Facebook gives the seller a direct line to customers, getting fast, honest feedback about products or commercial campaigns, even including them through contests and giveaways.  Take Doritos for example. The biggest TV commercial event of the year happens on Super Bowl Sunday.  Companies plan very far in advance to make sure their commercials are funny and memorable.  Doritos was running out of ideas, so they did something ingenious: had their customers come up with ideas in a contest with not just prizes, but the ultimate prize: a spot in the Super Bowl commercial lineup.  This strategy has been extremely successful, probably more so that they had ever imagined.

Every business, from a cottage industry to a large corporation, must understand that social media is here to stay.  It can be one of the greatest vehicles for mass advertising the world has ever seen, and using it properly can be a great advantage to a business.

About the Author: Rick Delgado is a freelance writer who specializes in the latest social and technology trends. He is cur

How to increase business productivity on a tight budget

Practical tips to help make the most of your business even when faced with cutbacks or a tight budget. 

One of the biggest challenges facing small and medium businesses is how to manage growth when the market isn't working in your favour. 

At the end of the day, it's all about looking at your budget from a new angle and making smart decisions about the best way to use it - that way you can keep your business on track and stimulate growth even in a difficult economic climate. 

But how? Take a look at a few practical tips to maximise the potential of your business and stretch your budget as far as it can go… 

Trim the edges: 

When you're trying to stretch every last penny, looking for ways you can trim down on expenses can go a long way. You might be surprised at the money you could save by implementing a few simple changes. Areas to consider include:

Travel expenses - how much are your employees travelling, and is it absolutely necessary? For example, by implement a video chat or conference call policy for internal meetings you can save travel expenses and your employees can spend that time at home - helping achieve that important work-life balance. 

Office supplies - paper, toner and envelopes might seem innocuous but when every pound counts this is a good place to start as many companies find their supplies amount to excess expenses. Keep an inventory of everything you have and how often it's being used up. Encourage employees to donate any free promotional materials - pens, notepads, pencils - they might have received at a conference back into the supply cupboard. Finally, wait to purchase supplies in bulk or when there is a large sale on, that way you can pick up the essential items you need at a fraction of the cost you might have otherwise paid. 

Utility providers - The same way you want the best deal for your home, you should be looking for the best deals with your utility providers. It's unrealistic to think your office could run without electricity or the internet, but that doesn't mean you should give up on savings. Many providers offer bundle deals or will undercut competitors so it's worth spending some time to shop around and find reliable providers that will help you ease your monthly expense. 

Investing to save money :

This might seem counterintuitive but really it's all about increasing efficiencies across your business. Are you still using old systems that are doing more harm than good? Investing in new technology, a new training program, or HR tools can improve efficiency both by motivating employees and helping them get their work done - something that promises a far greater return on investment.  Areas to consider might be:

Health insurance - Right now, small business health insurance might not be on the top of your priority list, but maybe it should be. Keeping your employees fighting fit is a great way to cut down on those lost days due to illness, and can also help reduce the stress they might be feeling about medical bills.  With their health in check, they can focus on feeling their best and making the most of the days spent in the office. 

Technology - choosing the right technology can completely transform everything from the way you bill your clients to how you do business. Consider any areas of your business that might benefit from going digital - integrating technology will go a long way to aiding growth and providing accurate insights into exactly how and what your business is doing every step of the way.